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Events

When something goes wrong

The things that go wrong with an event, and what to do about each one.

Before you publish

What happened What to do
Publish event does not work Read Finish these before publishing on the last step. It names what is missing.
You cannot remove a registration type It has attendees. Cancel their registrations first. A published event must keep one registration type.
A step has a red dot That step needs something before you can publish. Open it.
Guests cannot find the event on your page Check Who can see it? in step 1. Invite only hides the event. Send the link instead.

While guests register

What happened What to do
A guest says the event is sold out The event is full. Raise the capacity in Edit event, or turn on the waitlist.
A guest sees “Registration for this event is not currently open” The time is outside your registration window. Change it in step 3.
A guest’s card is declined Nothing was charged. They can try again or use another card. More
A guest stopped before paying They show as Owes money. Send a payment reminder.
A guest wants to pay by check Add them yourself with Offline payment.
A guest is told their email is already used They registered before. They can sign in with that email, or use another email.
A guest’s time ran out at checkout They choose their registrations again on the event page. Nothing was charged.

Tables and groups

What happened What to do
A host has not sent names Ask them for names. Bless asks each host one time a day at most.
A guest lost the seat link Copy it from Manage group and send it. More
A guest calls to give their name Add them to the group yourself.
The wrong person is in a seat Remove them from the group. The seat opens again.
The seat link says the table isn’t ready The host’s payment is still in progress. Try again later.
A host cancels their table Use Cancel group. It releases the seats. It does not refund the host.

At the door

What happened What to do
You cannot open check-in Sign in as an owner or admin. Other roles cannot check guests in.
A guest is not on the list Search by email, or by another person in their household. If they are not registered, add them. Then check them in.
A guest’s code does not scan Press Search and find them by name.
You checked in the wrong person Search for them and press Undo. More
A guest has no seat name at a table Add their name to the group first. Then check them in.

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