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Settings

When something goes wrong

The things that go wrong in Settings, and what to do about each one.

Saving

What happened What to do
You pressed save and nothing changed Check what you typed. A logo must be JPEG, PNG, GIF, WebP or SVG, up to 5 MB. A color must look like #345136.
A location does not save Type both the name and the address.
You land on General after you save Press your tab again. Your change saved if you saw a green message.
You cannot remove a location An event uses it, or it is the primary location. Change those events first.
You cannot open Settings Only owners and admins can.

Team

What happened What to do
An invitation did not arrive Ask them to check spam, then press Resend.
“cannot be re-invited as a staff member” The email belongs to a member account, such as a donor. Use another email.
“Wait for … to accept their invitation before changing their role” Revoke the invitation and invite them again with the right role.
“You cannot demote the last admin” Make another person an admin first.
A team member cannot sign in Send a password reset.
You want to change the owner Bless cannot change the owner in the app. Ask the Bless team.

Stripe

What happened What to do
The tab says Setup incomplete Press Continue setup and finish every step in Stripe.
You see “Connect Stripe first” Connect Stripe before you create a giving page.
You see “Unable to connect to Stripe” Try again in a few minutes.
You need to change the payout bank Press Open Stripe and change it in Stripe.

Billing

What happened What to do
Bless keeps sending you to the Billing page Your plan needs a payment. Update the card in Stripe from Stripe’s payment email, or ask the Bless team.
An admin cannot change the plan Only the owner can.
You see “You’ve reached your contact limit” The owner can move to a larger plan. People who register online are still added.

Salesforce

See Salesforce: when something goes wrong.

Updated

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