Refunds

Refund a gift

Open the gift in Finance › Generosity and press Refund. All the steps are in Donations and refunds.

Refund an event order

Bless has no refund button for event orders yet. Refund the payment in Stripe. Bless records it on its own.

1. Open the event and find the order in its registrations. Note the guest’s name, the amount and the day.
2. Open Stripe from Settings › Payment Processing.
3. In Stripe, find the payment and press Refund.
4. Type the amount and press Refund to confirm.

In a few seconds, Bless shows the payment as Refunded or Partially refunded.

If the guest paid by cash or check, return the money the same way. Bless cannot refund it.

What happens to the money

• The money goes back to the card or bank account that paid. It takes 5 to 10 business days to show.
• Stripe keeps its processing fee. You pay the refund from your Stripe balance.
• The refund shows as its own line in the next payout. It makes that payout smaller.

Where refunds show

Place	Shows
Finance › Events, Refunds card	Event payments refunded in full
Finance › Events, Recent transactions	Refunded or Partially refunded on the payment
Finance › Generosity	Refunded gifts, and the total refunded
Finance › Payouts	Each refund as a line item, with Refund as its type

Only owners and admins can give refunds. Accountants see them but cannot give them.