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When something goes wrong

The things that go wrong with money in Bless Events, and what to do about each one.

Numbers

What happened What to do
Revenue is more than your deposits Revenue is before fees and refunds. Compare your bank with the payout’s Net deposit.
A refund did not lower Revenue Revenue counts refunded payments at their full amount. Read the Refunds card.
A part refund is not in the Refunds card The card counts full refunds only. The payment shows Partially refunded in Recent transactions.
A fee says Pending Stripe sends the exact fee with the payout. It is final after the payout.
The Events tab shows no fees Fees are on the Payouts tab and on each gift.

Payouts

What happened What to do
No payouts show Stripe makes the first payout a few days after the first payment. Check the period filter.
A payout shows Failed Check the bank account in Stripe. See When a payout fails.
You cannot tick a payout You can export paid payouts only. Wait until it is Paid.
You see “Too many payouts selected” Pick 250 or fewer for CSV, or 50 or fewer for PDF.
A payout does not match the bank Open it and read Charges, Processing fees and Refunds. The Net deposit is what the bank got.

Exports

What happened What to do
You need event money as a file Export the payouts. The Events tab has no export.
The export has no GL code Bless does not export GL codes. Map each fund to its code in your books.
The gifts export shows amounts with $ That export writes amounts as text, such as “$1,234.00”. Change the column type in your spreadsheet.

Access and refunds

What happened What to do
An accountant cannot give a refund Only owners and admins can.
An accountant cannot open an event or a contact Accountants see Finance only.
You cannot find a refund button for an event order Refund it in Stripe. See Refund an event order.
A guest paid by cash or check and wants a refund Return the money the same way. Bless cannot refund it.

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